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SOOPOO
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Hey, tips are always appreciated. As for SOOPOO's comment: In any customer service aspect where a manager as some discretion on how to handle it, the customer who is more pleasant to the employee will be better taken care of. Many people here have probably not worked in customer service, but for those who have they know the nicer, more polite customer is going to be better taken care of. It is what it is.
I live in the real world, and I know what you are saying is true! I just want to hear from Dan on his thoughts.. That a casino employee will use tipping as a factor in adjudicating a dispute..
rainman
Customer service is where I get confused. should I tip the tire guy that fixed my flat? How about the girl who bagged my groceries at the store? How about your doctor, lawyer, or butcher. Are these people all not performing a service for me? If these dealers cant make ends meet they better look for another job where they don't have to count on strangers. Oh I know what your thinking your thinking then I wont have no one to deal the games to me, well so be it. But we know the truth is if the tips quit coming and the dealers quit dealing the house will dig into there massive piles of profit and fix the situation.
Another thing why do people continually refer to card counters and the act thereof as cheaters and cheating? This issue has been addressed in are court system and deemed legal. So anybody misrepresenting the legality of this seems to me a dishonest person.
Lastly I would like to address this notion that casinos are righteous and only have good intent. In another thread they were discussing staff telling customers to not look at a whale playing or they would be ejected. So because this whale is spending more money than me I'm supposed to turn my head and not directly look at the messiah or they will kick me out? I definitely would have stared the guy down in defiance.
Alcohol anyone? Every one knows that in the early days of vegas the practice of serving free liquor was done to inhibit the players self control. this practice continues today for the same purpose. Do you think the rewards system is in place to thank you for your play? lol Or do you think its there to dangle carrots in your face to induce you to play more? yep i see alot of integrity in them casinos lol
Another thing why do people continually refer to card counters and the act thereof as cheaters and cheating? This issue has been addressed in are court system and deemed legal. So anybody misrepresenting the legality of this seems to me a dishonest person.
Lastly I would like to address this notion that casinos are righteous and only have good intent. In another thread they were discussing staff telling customers to not look at a whale playing or they would be ejected. So because this whale is spending more money than me I'm supposed to turn my head and not directly look at the messiah or they will kick me out? I definitely would have stared the guy down in defiance.
Alcohol anyone? Every one knows that in the early days of vegas the practice of serving free liquor was done to inhibit the players self control. this practice continues today for the same purpose. Do you think the rewards system is in place to thank you for your play? lol Or do you think its there to dangle carrots in your face to induce you to play more? yep i see alot of integrity in them casinos lol
Ibeatyouraces
deleted
bigfoot66
Alcohol anyone? Every one knows that in the early days of vegas the practice of serving free liquor was done to inhibit the players self control. this practice continues today for the same purpose. Do you think the rewards system is in place to thank you for your play? lol Or do you think its there to dangle carrots in your face to induce you to play more? yep i see alot of integrity in them casinos lol
You know what, I would much rather have the casino serve me free booze than to have to pay for it. And, I prefer the people who serve me to be doing it based on their own self interest rather than altruism. Consider the situation where you have to be at the airport at 5:00 am. Your brother in law offers to drive you for free, or you can take a cab. Who is more likely to show up on time, the selfish cabbie, or your hypothetical brother in law who certainly loves you, but also hasn't held a job for more than 6 months..
It is immature to expect strangers to do wonderful things for us out of the goodness of their hearts. Expecting self interested actors to serve us is much more grown up and realistic. Imagine the farmer in Nebraska who raises beef cows and produces great steaks that end up being eaten by wall street big shots in the finest steak houses in New York. The farmer gets up before dawn every day to take care of his livestock so that these bankers can eat steak and he can make a living. Imagine if we had to rely on his love for New Yorkers and bankers to get him up at 4:00am every day..
The same is true for casinos. If they want to give you free booze, consider why they are doing it but say thanks and take it. To say they lack integrity because they are trying to make money and giving away gifts in the meanwhile shows that one's moral compass is a bit off.
Vote for Nobody 2016!
konceptum
Exactly what I say. Almost EVERY job is some form of customer service. Could you imagine if you were expected to tip everyone that performed a 'service' for you? Just think of all the people you'd have to pay extra to that helped build your automobile.
Anytime someone requests something from me, I simply tell them to write their request on a $20 bill and hand it to me, and I'll be sure it gets done.FrGamble
Just to go back to the whole dealer mistakes question - I was hoping someone can help me sleep at night. I just got back from a very good trip to my local casino. The dealers are all super friendly and great. However, one guy at the craps table was making all kinds of ploppy bets in the middle for incorrect amounts and changing bets all the time. I felt for the dealers and they were struggling to keep up with this guy and do the math. At one point he was playing the don't and won, the dealer paid the DP with the green stack instead of the red for a $50 buck mistake. I saw it the guy saw it but the dealer kept on going. I didn't say anything and that is the first reason I feel bad. However I really feel bad because I keep thinking that they are going to review the tapes and knock this dealer, who is a nice guy and a good dealer. Can someone help put my conscience at ease and/or tell me the procedure for reviewing dealers (if there is any) who may have made a pretty big mistake during the day?
FleaStiff
Its either caught promptly or not at all. Surveillance may catch it but NOT call down because that alerts the craps team that they are under observation and sometimes the eye in the sky wants to keep looking after they see one mistake just to see if they see lots more of them.
Paigowdan
Desert nights casino bonus. PaiGowDan, I know what your position is (ethically) but here's what I'd ask.
Usa online casino easy bank wire withdrawal. Do you really think that (most) casinos' management and security would go out of their way to correct dealer mistakes that favor the house?
Usa online casino easy bank wire withdrawal. Do you really think that (most) casinos' management and security would go out of their way to correct dealer mistakes that favor the house?
Online Casino Live Dealer Roulette
Yes, absolutely, and we do it ALL time! - I will give some examples below..Quote: Boney526
Assuming that dealers make mistakes just as often both ways, if the house corrects the mistakes that favor the players, but not the ones that favor the house, the HE has grown. So my general rule of thumb would be to correct dealers mistakes that favor the house, but not the ones that favor me. If they catch it, I won't put up a fight. Unless I found a property that I knew was doing their best to make sure mistakes that favor the house were corrected as well. In that case, I'd correct all mistakes I caught (as I do in poker games with my friends, and such. In that case, I won't take a mistake in my favor, because I'm pretty certain the other players wouldn't, either.) I just don't think I'd find that.
My first time in a casino, I'm pretty sure I was either cheated, or the dealer made a mistake in taking my bet. I didn't know any better, so I didn't think about it, but I guess knowing it now I would have tried to correct it.
My first time in a casino, I'm pretty sure I was either cheated, or the dealer made a mistake in taking my bet. I didn't know any better, so I didn't think about it, but I guess knowing it now I would have tried to correct it.
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Dealers are human, and like clerks, cashiers, and bank tellers, also make mistakes. In terms of deliberate cheating, it is not the case, and the moeny in the rack is not the dealer's money, and his care is to simply carry out the results of the game in a neutral fashion to the best of his ability, and where ability may vary.
Now, for some examples in correcting plays to help the players, which are done all the time:
1. In Pai Gow: the house ways that many casinos use are in some ways weaker in setting than optimal play. Examples of this include setting the hand 6544332 as two pairs together rather than a straight, a weakness of the 'two pair rule.' Obviously, it is better for the dealer to set the hand as 43/65432 than 65/44332, as just about all player two pair hands kept together with a King or ace top will win, as would split up full houses, and as would three of a kinds with even an 8 for the top. Many dealers play Pai Gow Poker very well, and naturally and simply set the hand correctly from natural knowledge, but will always reset it to the weaker house way if a player or floorman points it out, that is, if he doesn't himself. I see this corrected all the time to give the players the win.
2. In Blackjack, a floorman will always say, when seeing a dealer pushing his 18 hand against a player's 19 hand (often A-8), say to the dealer, 'pay the player, he won, not pushed.' Another example is a player hits a 12 against a 2 and gets a ten card; player claims 'I didn't hit here!,' - often lying. Quite often it is given to the player to keep the peace and the game moving.
3. In craps, many late bets thrown in but not yet set up are met with players' claims. Player throws in some nickels and says, 'Give me a three-way slammy-jammy with a 7 & 7 on the rocks!' - as the dice are flying, just to take a shot. Guaranteed, whatever the dice land as, the player will say 'Yes! My Hi-Low/Hopping sixes/C & E/Hopping hard-10' etc., etc., etc., 'WON!!! PAY ME!!' Quite often, we give it to the shot taker just not to slow the game down, by calling surveillance to see if the stickman waved off the bet.
I've worked for years in the casino pit, and have NEVER seen a shot taken by a dealer or floorman (like it's our personal money to care about via the cheating of others), but have often seen players often take that position, as if the juice of gambling does NOT stem from the play of the cards or dice, by what kinds of petty theft and shenanigans one can possibly get away with as a 'little score.'
Even otherwise honest people WILL take money that they KNOW they did not legitimately earn via clean and correct play, but will often knowlingly take dirty money, if given the chance, - just like receiving full change for a $20 when paying with a $10 bill at a drive through. And yes, it is exactly the same situation indeed - knowingly receiving and taking wrong money, - when you knew what the right money was. For people to return wrong money at a 7-11, but to take it at a casino, is NO different for the same person to return wrong money at the casino - and take it at the 7-11, when given the opportunity. If you feel these are different circumstances, it is ONLY because you feel that one business is more 'legitimate' than the other in your heart, when in reality, they are both equally legitimate business.
Like in the example above, the dealer who paid in green instead of red for a one-off mistake may lose his job, with many players just caring for what they can take by any means possible, and knowing full well it was wrong. Guaranteed, if he had paid red on a green flat bet, noisy outrage would have ensued over that innocent mistake, too.
And you cannot say in one case, 'It is the dealer's job to pay correctly' when you either don't say it about the 7-11 cashier, AND when you don't even say it about the dealer - when the mistake pays the dealer instead of you.
If we KNOW it is a wrong transaction, and wrong money, then it does not matter which direction the error went, - aside from our own greed in the matter, which is exactly the issue of ethics here. Casino dealers and floormen spend YEARS witnessing the depravity and bankrupt ethics of some players, and it is often these positions and justifications that we see on Internet forums also. Knowingly sticking your hand out to take money that you know is wrong by the real play of the deal is the issue. I have no grey area on this for me, especially when I play. If I get paid for a full house bonus, when I only had a three of a kind, I return the difference and tell the dealer it goes back into the house rack. And I am rare.
Beware of all enterprises that require new clothes - Henry David Thoreau. Like Dealers' uniforms - Dan.
Hunterhill
Another example is a player hits a 12 against a 2 and gets a ten card; player claims 'I didn't hit here!,' - often lying. Quite often it is given to the player to keep the peace and the game moving.
Quite often the dealer is on Auto pilot or spacing out and hits the hand,even when player didn`t give a signal or waived it off. Of course automatically it is assumed the player is taking a shot.Yes some players do take shots but alot of times The players are telling the truth.Most casinos will resolve it in the players favor but with the floor saying make sure you give a clear hand signal,when the player gave a perfectly clear signal but the dealer wasn`t paying attention.
Quite often the dealer is on Auto pilot or spacing out and hits the hand,even when player didn`t give a signal or waived it off. Of course automatically it is assumed the player is taking a shot.Yes some players do take shots but alot of times The players are telling the truth.Most casinos will resolve it in the players favor but with the floor saying make sure you give a clear hand signal,when the player gave a perfectly clear signal but the dealer wasn`t paying attention.
Paigowdan
Quite often the dealer is on Auto pilot or spacing out and hits the hand,even when player didn`t give a signal or waived it off.
Yes, but being on auto-pilot is not dealer cheating, it is incompetence.
And a player will frequently take no action deliberately on his turn to hit or stand, in order to make a claim.
Quote: Hunterhill
Of course automatically it is assumed the player is taking a shot.
No, it is not assumed, many players make innocent mistakes, and they are viewed for what they are - innocent mistakes.
Yes some players do take shots but alot of times The players are telling the truth.
Live Casino Dealers Online
Yes, we know this, and we separate the wheat from the chaff. SOMETIMES the players are telling the truth, and sometimes they lie.
Quote: Hunterhill
Most casinos will resolve it in the players favor but with the floor saying make sure you give a clear hand signal,when the player gave a perfectly clear signal but the dealer wasn`t paying attention.
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Seldom happens. A clear hand signal is just about always spotted. Certainly, this would be clear to surveillance on review, along with a dealer clearly ignoring this signal for a write up on the dealer's part. What more often happens is the dealer plows through assuming a stand on a 12 against a 2, opening the door to a shot.
Beware of all enterprises that require new clothes - Henry David Thoreau. Like Dealers' uniforms - Dan.
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